tasmania motorhome

Brumby Campers AU Rental Terms for travel between 01-May-2012 and 30-Apr-2013

Important Information About Your Rentals

On arrival you will be required to sign a rental agreement with the operators of Brumby Campers. Here is a summary of the terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Brumby Campers.

• The Supplier means the operator of Brumby Campers.
• The Client is also referred to as the hirer (s) or renter (s).

Deposit and payments
A non refundable booking deposit is required to secure your motorhome booking. The exact amount is detailed in the breakdown of pricing.
A second stage payment of AU $500 is taken shortly after booking confirmation as a separate transaction.
The balance is due 28 days prior to commencement of the hire. If the balance is not received 28 days prior,  Brumby Campers reserves the right to treat the booking as cancelled.

Cancellation Policy
Once a booking has been confirmed and a deposit paid the booking is considered live and is subject to the cancellation policy.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:

$500.00 penalty fee for any cancellations made after confirmation and up to 33 days prior to pick up
23 - 32 days - 20% of total reservation cost
13 - 22 days - 40% of total reservation cost
4 - 12 days - 75% of total reservation cost
Under 4 days and No Show -100% of total reservation cost.
No refunds for cancellations made after the travel or travel date has commenced. Major Credit Cards accepted: Mastercard and Visa.
Please also note that no refunds will be given for unused days (early returns).

All Inclusive Hire Charges
All hire charges include Australian Goods and Services Tax (GST) and daily insurance and 2% Local State Tax. You have unlimited mileage. Freshly laundered linen, all cooking equipment, crockery and cutlery is supplied. There is a charge for a colour TV, barbecue, picnic set, snow chains, cell phone, child restraint and bike rack. The hirer and other authorised drivers must be 21 years of age or over and produce a valid full drivers licence. Special conditions apply to drivers aged 18 to 20 years. Australia recognises drivers licences issued by your own country, as well as International drivers licenses. If you are a member of an Automobile Association bring your membership card with you and gain additional privileges and information on travel throughout Tasmania.

RACT Statewide
A 24 hour freecall helpline is there should you require on-road assistance.

Maintenance And Repairs
You are authorised to effect minor repairs up to $100.00. This will be refunded upon presentation of a GST invoice. If major repairs are needed, protect yourself by getting us to authorise it first. Problems encountered with the vehicle or equipment must be reported to Backpacker Sleepervans or Brumby Campers as soon as practicable. This gives Backpacker Sleepervans or Brumby Campers the opportunity to rectify the problem within the rental period. Failure to do so will compromise any claim that may eventuate after the hire is finished. In all cases the responsibility of Backpacker Sleepervans or Brumby Campers is limited to refunding for the time that the vehicle was actually in repair. No alternative accommodation or food items will be paid for during down time. Malfunction of items such as but not limited to Radio/Cassette/CD players, Stove, Cooler box, Water pump, are not considered mechanical breakdowns and downtime will not be paid for these items. Retrospective claims will not be accepted.

Standard Liability
Tasmania Brands rental charge includes a Standard Liability of $1,500.for sleepervans, $2500 for campervans, $5000 for motorhomes ie shower toilet vans.
A Bond of the liability will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The bond amount will be imprint only.
The Standard Liability can be reduced by purchasing one of the following Reduction Options:

Reduction Option 1

Applies To Sleeper, Standard and Campervans
The Liability of $1,500 sleepervan, $2500 applies campervan. This Option can be purchased by paying to Tasmania Brands $12 sleepervan, $20 campervan per day reduces excess to nil and only a credit card imprint is required to cover any fuel or infringements costs. The bond will be credit card imprint only.

Applies To Motorhomes
Reduction Option 2 Motorhomes Only $0 (zero) Liability applies. This Option can be purchased by paying to Tasmania Brands $35 per day.
Under this option windscreen and tyres will be covered for accidental damage.
A Manual imprint of Credit Card will be collected at the time of entering into the Rental Contract. This Bond is payable to Tasmania Brands an authorisation obtained to cover fuel cleaning fees or infringements.

Bond
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.

*An additional excess of AU$1200 shall apply to single vehicle damage incidents or where details of a third party vehicle are not supplied and no police report is obtained.

With All Vehicles Full Cost of Liability Applies if:

1. Any water related damage, which includes but is not limited to:
2. Any vehicle submersion
3. Contact with salt water
4. Creek or river crossing
5. Driving through low plain flooded areas
6. Beach driving.

If the terms of the Rental Agreement are breached the hirer will be responsible for the total cost of any damage. This will also include any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.

Exclusions To The Excess Reduction
1. Personal belongings: We recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance.
2. The incorrect use of fuel (fuel being diesel or petrol). The hirer will be responsible for any associated cost.
3. The cost to retrieve or recover a vehicle which has become bogged.
4. The cost to replace keys, which have become lost, or retrieval of keys, which have been locked in a vehicle.
5. Overhead and underbody damage to the vehicle.
6. Any damage arising from misjudgment of dimensions.
7. Driving on restricted roads.
8. Any costs associated with breakdown or accident on unsealed roads.
9. Damage to mechanical parts or the interior of the vehicle due to misuse or negligence.

Credit Cards
We only accept Visa or MasterCard. These cards will incur an additional 2% surcharge on any transaction.

Hire Period
Minimum is 5 days. Collect from 8 am onwards on your first day of hire and return no later than 5 pm on the last day. Late pickups are available on request. An after hours fee will apply. Days of hire are calculated on the number of actual calendar days you have the Tasmania Camper. Vehicles are restricted to Tasmania. One way hires of duration less than 10 days may incur a one way charge.

Accidents And Breakdowns
The liability of Backpacker Sleepervans or Brumby Campers extends to either replacing your vehicle with a similar one, or refunding your hire charge for any days you lose the total use of the vehicle.

Pets Or Livestock Are Not Permitted In Any Tasmania Campers.

What You Need To Know - Your Conditions Of Hire. Read this carefully.

Prices may be subject to change due to factors beyond the control of Brumby Campers. Any changes in price affecting a client between the time of booking and payment received will be advised immediately. The company takes no responsibility for any detention, delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom. The companys rental agreement is the sole contract for hiring the vehicle, between the company and the hirer and passenger(s). No refunds are payable on accommodation, Backpacker Sleepervans or Brumby Campers not being available, where a hirer or passenger amends, cancels or seeks to vary agreements after departure. These conditions cannot be varied or altered or waived by any employee, agent or representative of the company or by anyone providing services or facilities. The company cannot be bound by any representative or statement unless it is confirmed in writing by the companys directors or management. The company reserves the right to provide a comparably high standard vehicle where a booked vehicle becomes unavailable through servicing or reasons beyond their control. Disclaimer: all illustrations and text are representations only and slight variations may occur from time to time. Driving your Campervan in Tasmania. The speed limit on the open road is 110 kph (60 mph). 100 kph is the recommended limit for your Campervan. In built-up areas the limit is 50 kph (30 mph).

Driving Fines
If you are fined or penalised for breaching any traffic laws, you are liable for the fine and/or associated administration costs.

Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

Fuel
All vehicles are supplied with a full tank of fuel at the start of hire, and must be returned with a full tank at the end of your hire. Any costs or damage arising from incorrect or contaminated fuel being added to the fuel tank shall be at the hirers expense.

Travel Information Pack
Included in every campervan is a Travel Information Pack - this includes details on camping grounds, maps, Tasmania traffic rules, sightseeing brochures and general information.

Tasmania Campers Locations [Vehicle Collection & Return]
Pick up/drop off is Hobart and Launceston

Note: fee of $80 applies for vehicle pick ups at Launceston Depot.

Brumby Campers runs a modern fleet of vehicles which is updated regularly and serviced to the highest standards.

FAQs

Can we freedom camp?
Yes, so long as there are no clear signs saying otherwise, then it should be okay, however we do suggest you use commonsense and courtesy. Please remember to take any rubbish for proper disposal later.

Can I use my own Drivers License?
Yes, you can use your standard driver license or International driver’s license to drive any of our campervans or Motorhomes. The license you chose to use must be in English.

What hire days do I pay for?
You pay for the day your hire commences and every day following this, including the day you return your vehicle, regardless of the time of day.

What happens if my vehicle breaks down or needs minor repairs?
All Tasmania Campers come with Nationwide NRMA roadside service. We also supply a list of nationwide service centres and authorise you to spend up to AU$100.00 in emergency repairs so that you can deal with minor matters speedily or when convenient to you.

How do I get to Tasmania?
Via air or sea! Bass Strait is the 'sea-road' and the route is operated by two incredibly fast ships that offer an overnight service in both directions between Melbourne and Devonport seven days a week, year round, with additional services in peak periods.

If you prefer to travel by air then Qantaslink, Virgin, Jetstar and Regional Express operate frequent services to Tasmania. There are direct flights from Sydney and Melbourne to Launceston and Hobart, from Brisbane to Hobart, from Adelaide to Hobart, and from Melbourne to Devonport, Burnie and King Island.

Where is your depot?
Our depot is located on Kennedy Drive, just off the Tasman Highway to the Airport on the old Cambridge Road (only a few minutes from the airport terminal).

How big is Tasmania?
Tasmania is an island approximately the same size as West Virginia.

When is the best time to visit Tasmania?
Tasmania enjoys four distinctly different seasons so there is a climate to suit your preferences! Generally it is warmer on the coast and cooler inland. During summer (December - February) the average maximum temperature is 21 degrees Celsius (70F) and during winter (June - August) the average maximum temperature is 12 degrees Celsius. Spring and Autumn is also very pleasant with temperatures normally in the mid-teens.

I have heard about the Tasmanian Devil and would really like to see one of these exotic creatures. How can I arrange this?
It isn't always to see the secretive Tasmanian Devil, however specialist wildlife observation tours are available on the island.

How much is petrol in Tasmania?
Petrol stations are located throughout Tasmania and open 7 days a week. You should expect to pay a few cents more per litre compared to other Australian states.

What are the main centres in Tasmania?
Hobart is the capital city, however other main centres include Launceston, Burnie and Devonport.

What is the driving speed limit around Tasmania?
In built-up (residential) areas the speed limit is 50 km/h unless otherwise indicated. The maximum speed on the open roads is normally 100km/h. Watch out - there is speed camera's operating throughout Tasmania.

Do I have to wear a seat belt?
Seat belts must be worn in motor vehicles.

Are there many visitor information centres?
There are plenty of visitor information centres located throughout Tasmania, simply look out for the blue and yellow 'i' to guide you to the local information centre.

Are there many walking tracks and national parks in Tasmania?
The state has more than 2000km's of walking tracks and an impressive 18 national parks.

Are there any Holiday Parks in Tasmania?
BIG4 Holiday Parks offer a choice of 12 parks in premier locations along with a range of services and facilities, including campervan sites. There are also plenty more independent holiday parks available for your use.

Which credit card types do you accept?
We accept Visa, Master Card, Bankcard, Diners and Amex.

What currency will my Credit Card be charged?
Australian banking laws require that all credit card transactions be charged in Australian currency.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Brumby Campers AU Insurance

Vehicle Security Deposit:
Please note the different excess reduction options vary between vehicles.

Standard Liability
Tasmania Brands rental charge includes a Standard Liability of $1,500.for sleepervans, $2500 for campervans, $5000 for motorhomes ie shower toilet vans.
The bond amount will be credit card imprint only.
The Standard Liability can be reduced by purchasing one of the following Reduction Options:

Reduction Option 1

Applies To Sleeper, Standard and Campervans
The Liability of $1,500 sleepervan, $2500 applies campervan. This Option can be purchased by paying to Tasmania Brands $12 sleepervan, $20 campervan per day reduces excess to nil and only a credit card imprint is required to cover any fuel or infringements costs. The bond will be credit card imprint only.

Applies To Motorhomes
Reduction Option 2 Motorhomes Only $0 (zero) Liability applies. This Option can be purchased by paying to Tasmania Brands $35 per day.
Under this option windscreen and tyres will be covered for accidental damage.
A Manual imprint of Credit Card will be collected at the time of entering into the Rental Contract. This Bond is payable to Tasmania Brands an authorisation obtained to cover fuel cleaning fees or infringements.

Bond
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.

*An additional excess of AU$1200 shall apply to single vehicle damage incidents or where details of a third party vehicle are not supplied and no police report is obtained.

With All Vehicles Full Cost of Liability Applies if:

1. Any water related damage, which includes but is not limited to:
2. Any vehicle submersion
3. Contact with salt water
4. Creek or river crossing
5. Driving through low plain flooded areas
6. Beach driving.

If the terms of the Rental Agreement are breached the hirer will be responsible for the total cost of any damage. This will also include any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.

Exclusions to the excess reduction
1. Personal belongings: We recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance.
2. The incorrect use of fuel (fuel being diesel or petrol). The hirer will be responsible for any associated cost.
3. The cost to retrieve or recover a vehicle which has become bogged
4. The cost to replace keys, which have become lost, or retrieval of keys, which have been locked in a vehicle.
5. Overhead and underbody damage to the vehicle.
6. Any damage arising from misjudgment of dimensions
7. Driving on restricted roads.
8. Any costs associated with breakdown or accident on unsealed roads.
9. Damage to mechanical parts or the interior of the vehicle due to misuse or negligence.

Hobart depot

Address: Clovelly Cottage, 32 Kennedy Drive, , Cambridge , Hobart , TAS , AU

Office hours: Mon - Sun: 8am - 5pm
Collect from 8 am onwards on your first day of hire and return no later than 5 pm on the last day. However -late pickups may be available on request. An after hours fee will apply for these if accepted.

Hobart Airport pick up procedure
We offer a complimentary shuttle service from Hobart Airport to our physical depot which is only a 5 min drive away.  If you give us your flight details and arrival time ahead of the start of your rental one of our staff will meet you in the arrivals lounge.  From here you will be taken to the depot for the processing of any remaining payment and paperwork, shown through your vehicle etc.  

Drop off procedure
You will return your vehicle to the Brumby Depot and be shuttled back to the Airport

Hobart City pick ups
Please be aware that we do not offer any complimentary shuttle service from any Hobart City locations to our depot.  You will need to make your own way to or from the depot at your own expense.

Hobart Airport depot

Office hours: Mon - Sun: 8am - 5pm
Collect from 8 am onwards on your first day of hire and return no later than 5 pm on the last day. However -late pickups may be available on request. An after hours fee will apply for these if accepted.

Hobart Airport pick up procedure
We offer a complimentary shuttle service from Hobart Airport to our physical depot which is only a 5 min drive away.  If you give us your flight details and arrival time ahead of the start of your rental one of our staff will meet you in the arrivals lounge.  From here you will be taken to the depot for the processing of any remaining payment and paperwork, shown through your vehicle etc.  

Drop off procedure
You will return your vehicle to the Brumby Depot and be shuttled back to the Airport

Hobart City pick ups
Please be aware that we do not offer any complimentary shuttle service from any Hobart City locations to our depot.  You will need to make your own way to or from the depot at your own expense.

Launceston depot

Office hours: Mon - Sun: 9 am - 5 pm


Collect from 8 am onwards on your first day of hire and return no later than 5 pm on the last day.
Late pickups are available on request. An after hours fee will apply.